Return Policy

Due to the safety concerns of our staff members and customers, all items from our online store are sold on a non-returnable and non-exchangeable basis unless defective. Please place your order carefully.

We do not accept any exchange or returns for the following situation:

• I bought the wrong product;
• I do not like the flavor I got;
• I bought more items than I needed;
• I no longer need it anymore.

 

Lost & Undelivered Packages

 

Lost or undelivered packages are not the responsibility of Muse Vape, and any issues arising from packages not received must be resolved by the customer, with the carrier in use.

Muse Vape strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update. Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order.

Muse Vape is not responsible for any and all costs associated with erroneous and incorrect address submissions entered by the user.

However, if there is anything wrong with your order, please feel free to contact us with your order number by

• Email: support@musevape.com
  
• WeChat: musenmusevp
• Tidio Live Chat (We are online 10 AM – 5 PM PST)

We are committed to providing the best vaping experience for our customers here at musevape.com, and we are more than happy to help you out with your problem.